Runoff occurs in every firm. Even firms with superior client service have clients who sell, merge, relocate, die, or leave for a variety of reasons. Your firm’s runoff may be lower, but every firm still needs to factor in some shrinkage percentage. Conversely, if a firm provides more consulting, runoff will be significantly higher. Other factors contributing to a higher than normal runoff include aging clients, industries in a state of change, competition in your marketplace, and the general economic conditions of your area.
A note on rate increases: A 5% fee increase masks growth calculations because most of that increase is offset by increased labor and operating costs. If a firm wants to grow by 10%, they should not count the fee increase as part of that growth.
The next article discusses how to breakdown the growth objectives into smaller buckets.